Winners of Watford BID Service Excellence Awards

Watford town centre businesses were celebrated for excellence in customer and client service last night (12th February) at Watford Colosseum. Run by Watford Business Improvement District (BID), the annual Service Excellence Awards awarded businesses following the results of a public vote, an independent mystery shopping visit and customer exit interviews.

Now in its third year, the Service Excellence Awards cover 15 categories across the main business sectors operating in the town centre area. Following a recent refurbishment, Walkabout celebrated a win in the bar category, with The Moon Under Water coming out as top pub for a second time as did family run restaurant Barracuda. Rounding off the food and drink categories, Krispy Kreme were named best in the coffee shop and take-away category.

Flight Centre and Peace Hospice Care were celebrating after not just winning the Consumer Services and Community & Voluntary category awards respectively, but for scoring 100% in their mystery shopping visits - for a second year running.

Based at the top end of The Parade, Fancy Dress Castle was awarded in the independent retailer category, Lakeland won the small national retailer category and large national retailer John Lewis & Partners were named winners for the third time.

From the town’s growing leisure and entertainment offering, Watford Palace Theatre was awarded for Arts & Entertainment, Fitness4Less took home the Fitness & Leisure award and Przym once again won the nightclub accolade. Other winners included Sugarman Health & Wellbeing for Professional Services, Warren Anthony Estate Agents and Metro Bank.

Colombia Press’ door team were recognised in the security / door staff award while their chef Elle Campbell was commended in the Excellent Employee category, as was Karolina Cisslo from The End and Andra Munteanu from Sugarman Health & Wellbeing.

This year’s Excellent Employee winner was Brenda Wright of Warren Anthony Estate Agents after being nominated by her colleagues. Tony King, director at Warren Anthony said: “Brenda can lift a room with a little dance, a sing song or just a smile. She is an amazing asset to our company and local community therefore I could not think of a more worthy winner of the Excellent Employee Award.”

Full list of winners:

Arts & Entertainment: Watford Palace Theatre
Bank: Metro Bank
Bar: Walkabout
Coffee Shop & Takeaways: Krispy Kreme
Community & Voluntary: Peace Hospice Care
Consumer Services: Flight Centre
Estate Agent: Warren Anthony Estate Agents
Fitness & Leisure: Fitness4Less
Nightclub: Pryzm
Professional Services: Sugarman Health & Wellbeing
Pub: The Moon Under Water
Restaurant: Barracuda
Retailer (Independent): Fancy Dress Castle & Castle Balloons
Retailer (National - large): John Lewis & Partners
Retailer (National - small): Lakeland
Excellent Employee: Brenda Wright, Warren Anthony Estate Agents
Security/door staff: The Colombia Press

The awards were sponsored by headline sponsors Murrill Construction, as well as Aspect Property Group, We Are Acuity, Berkeley Homes and Project Centre. Media partners for the awards are Watford Observer and local radio station Vibe 107.6FM.

For further information about the Watford BID Service Excellence Awards 2019 visit: