Watford Borough Council transforming digital services with new address registration system

Watford Borough Council – one of four local authorities across England which submitted a joint application for the Local Digital Fund. The collaboration was successfully awarded £77,000 for its project to develop a ‘Tell-us once move-in process.’

The MHCLG Local Digital Fund is used to support councils with digital projects that can be used by other local authorities, maximising efficiency savings and better digital access to services.

The £77,000 funding will enable the councils to work together to start the work to develop a 'tell us once' on-line service for new and existing residents who are moving home. The objective of this is that in the future, residents will only have to provide their details once to update and access a wide range of council services such as Council Tax, Electoral Services, Parking and Environmental Services.
Elected Mayor of Watford Peter Taylor said “I want our council to be as accessible as it can be to people in our town. This project will help people here in Watford access the services they need quickly and easily.”

Head of Service Transformation, Andrew Cox said: “Watford Borough Council is one of the local authorities signed up for the Government's Local Digital Declaration, which helps councils transform their digital services and change the way councils invest in technology. I’m proud Watford is moving with the digital revolution to ensure residents are receiving the best quality digital services.”

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