Town centre businesses celebrate awards success

Business owners, managers and staff at organisations in Watford town centre have been celebrating after being recognised for their excellent customer service at the Watford BID Awards 2018, held last night (20th February) at Watford Colosseum.

John Lewis scooped the national retailer award, while Gibson Butchers on The Parade was the victor among the independents. Artisan beat off competition in the hair and beauty category, while Office Angels took home the professional services award and Warren Anthony, the estate agency award. From the night time economy, Bar Bodega, The Horns and Pryzm were celebrating wins in the bar, pub and nightclub categories respectively. Other winning businesses were Peace Hospice Care, M&S Café, Flight Centre, Zizzi, Halifax, Watford Colosseum and Watford Leisure Centre.

Kwame Tefe, Chair of Watford BID said: “We started the Watford BID Awards to bring together the businesses and their employees in the town centre. We want to celebrate all the efforts we as businesses go to, to ensure our customers have an excellent experience when visiting our shops, bars, restaurants, offices and all our winners should be very proud of what they have achieved.”

Colin Bisley, customer service assistant at The Phone Depot on Market Street, beat 35 other contenders to be named the Watford BID Excellent Employee 2018, after being nominated by his manager. Krishna Magecha, a banking consultant at Halifax was also highly commended for her customer service, while Kyle Bailey, from Watford Central Leisure Centre, Radhakrishanan Maran from Subway on King Street and Steven Smith from The Horns, also received certificates of commendation.

Kwame continued, “It was really hard to pick a winner from so many strong entries, but judges felt that Colin gives outstanding service to his customers and is an inspirational, loyal and trusted team player.”

Winners of the sector awards were selected following the results of a public vote and a mystery shopping visit by independent experts Shoppers Anonymous. The excellent employee winner was decided by a judging panel.

The Watford BID Awards 2018 were sponsored by Murrill Construction, Project Centre, Metro Bank, Aspect Property Group, HW Fisher, Watford Observer, Vibe 107.6 FM, Watford FC and Think About It Films.

For further information about the Watford BID Service Excellence Awards 2018 is available by visiting